News & Views


Developments in technology, unmet customer needs and the sheer size of the Financial Services industry are attracting new entrants, large and small, and driving trends that could lead to major disruption in the market structure in the not so distant future. Is the Financial Service industry prepared?

Matthijs Visser recently published an article in Quirks Magazine, called "A Choice in the Matter". This article illustrates the importance of offering choice in method for survey participants to respond to surveys, and how offering this choice increases response rates, particularly among harder to reach segments such as youth.    Read the full article here.

Nearly half of American households depend on their wireless phones to make most or all of their telephone calls.  Thirty eight percent of households have no landline and a further 16 percent make most calls via wireless1. If you are conducting CATI research among the "general population" and are only calling landline households, you are missing a large proportion of the population—enough that you could be drawing incorrect conclusions and lacking the opinion of key constituents. Leading researchers, including the U.S. Bureau of Statistics, Stats Canada, and B.C.

Outside of transportation, the use of trade-off analysis to inform public policy decision making has been somewhat limited, despite a decade-long track record of private sector success in using this technique for product and service development.

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